s Pack Road Country Meats/London Ontario Naturally Raised Home Delivery
Now available ... curbside pickup for all online orders. ALSO ADDED PACKAGES UNDER "SHOP". Watch for PRICE DROPS!!!

FAQs

Effective May 28, 2020

As prices from suppliers continue to soar, we are NOT raising our prices and will try our best to hold the line for our loyal customers.

We understand that we provide an essential service for many of you that are receiving CERB payments and that every dollar counts for you and your family.

 

Effective May 20, 2020

We have dropped our pricing on Sirloin, Striploin and Tenderloin steaks as promised.  

We are dropping prices on Ground Beef and Burgers next!


Effective May 15, 2020:

We are now also offering curbside pickup for your online or call in orders!   The weather is warming up and if you prefer to pick up your orders at our shop location, just call ahead (519)652-2748 to let us know you’re coming and we will place it outside for you at our pickup area.  

May 7, 2020:


Our current turnaround time from when you place your order to when you receive it, is just a day or less at times.  We are finding that we are delivering ahead of schedule to your door and coolers are not outside.  We recommend that you put your cooler outside if you need to leave the house.  Sometimes we are delivering same day and even on Mondays and Tuesdays when the butcher shop is closed.  Thank you

Effective April 28, 2020:

Dear Valued Customers, we will always be transparent with you and regret to inform you that as of today our beef supplier has increased our cost significantly based on many factors.  We too will have to increase our pricing but will do our best to minimize the impact to you.  We hope the pricing of beef will not remain at this level and we will adjust the price downward as soon as possible.

Effective March 21, 2020:

We are forced to close our retail store to all walk-in customers.  To maintain social distancing and protect our staff and customers, we will no longer be able to serve you inside our premises.

We have two OPTIONS for you available so we can continue to supply your family with our same great quality:

A)  Order online at www. packroadcountrymeats.com and we will deliver it to your cooler or cooler bag outside your home.

B)  Call the store and give your shopping list to Don the Butcher.  We will just need your name and phone number.  
Once your order is ready, we will call you to give you the total price and you can eTransfer the payment to:

steve@organicfreezer.com

Once your payment is received electronically, you can come to the shop during regular business hours to pick up your order.  When you arrive, we will place your order outside the shop for you to take home.  We will mark your name on your order.  It would be helpful when you come to the door, if you brought a sign with your name on it or you can try to call us when you are close and we can put your order outside in advance.

Your only payment method is eTransfer, as we can no longer process cash or debit transactions using our hand held device.

Unfortunately we see no other way to provide you with your necessities and protect all of our customers and staff.  

#thank you from the bottom of our hearts for your support during this trying time for all

 

1.  How do I sign-up to receive the weekly newsletter?

That one is the easiest for us.  Simply click on the "sign up" red button located at the bottom of our page and we'll get you registered for the weekly newsletter bulletin.

2.  Is there a membership fee to join?

Not a chance!  Signing up is free.

3.  Are there minimum orders each week that you will accept?

Absolutely not but the majority of our loyal customers choose to order a 2 to 3 week supply for their freezer, however you can also order in larger or smaller quantities.

4.  When will I receive my first order?

Simply place your online order and we will be in touch to arrange your convenient personal delivery.

5.  How does the payment process work?

We take payment by credit card (Visa, MasterCard, American Express) or we accept PayPal, e-Transfer or cheques.  All of your credit card information will be protected by a secure encrypted file.

6.  When do I get my invoice?

You can check out by yourself and choose whatever payment option you like.  You can also generate an invoice for your purchase at that time.

7.  What if I'm truly unhappy with an item in my order?

We will be happy to issue you a full credit immediately.  You should be thrilled with your purchase so please let us know if you feel we haven't met your quality standard.

8.  I would love to order this product but don't see it on your list?

Feel free to drop us a quick note and we'll see if we can get it for you.

9.  How do I order each product?

Every product we have is priced by the unit or weight.  For some products you will have options to select from based on their near approximate weight.  For example, you can order a delicious Rib Eye Steak as Small (10oz), Medium (12oz) or Large (14oz).  Each option size will be priced differently.  This way, you can custom order your shopping bag to suit your needs.  Also, each product will have additional details to make it easier for you to shop.

10. Is there a delivery fee?

We try to keep our delivery fees at a minimum if you choose not to visit us in store.  Just $4 and $6 for orders under $100.  We bring it freshly frozen to your door!  

11. What time will you deliver?

We are currently delivering on the day it is most convenient for you.  The bulk of our deliveries are made next day but we aim to please.  Keep in mind that our store is closed on Mondays and Tuesdays each week.

12. Can I request a specific delivery time?

Absolutely you can request it and we'll do everything we can to accommodate.  Please note that we do try to optimize our delivery route each week to help reduce the amount of carbon to the environment.  We would be happy to give you an estimated time of delivery if you ask us. 

13. Do I have to be home to receive delivery?

That's the best part!  On delivery day, please leave an appropriate sized cooler on your front porch.  If you aren't home, we will place your order in the cooler.  You might want to include a few ice packs depending on the season.  You can also leave us special delivery instructions (cooler in garage, with a neighbour, at the security desk of an apartment, etc.)  If you want us to send you a text when your order arrives, all you have to do is ask.

14. Do you deliver to condos and apartment building and offices?

For sure!  Just let us know how and where and leave the rest to us!  

15. Where do you get your meat, poultry and seafood?

Pack Road Country Meats poultry, meat and seafood is worth getting passionate about.  We have individually selected our suppliers based on quality, taste and commitment to organic, traditional farming practices and sustainable fishing methods.  We only sell food that is Certified Organic, Naturally Raised or Ocean Wise Certified.  All of our meat and poultry is local and freshly frozen.